our policies

By booking an appointment, you agree to Ao Luxe's appointment policies.

M I C R O B L A D I N G

Touch-Ups

We recommend and emphasize it is imperative that you schedule your touch-up 4-8 weeks after your initial session. The first of the 2-step microblading process allows us to see how well your skin retained pigment. The second session allows us to add depth to brows if needed, fill in any faded areas and re-touch as needed. Healing depends on each person and how carefully the After-Care Instructions are followed. Generally, touch-ups are always needed to achieve desired results. 

Depending on time frame from your last appointment, additional touch-up sessions will be charged accordingly. 

We do not touch-up other artist's work. Please consult with us and email photo of current eyebrows prior to booking an appointment as it may require more work, depending on the fading and color of your existing eyebrow tattoos. This may result in a higher rate for microblading.

Deposits

All deposits are non-refundable.

We require a $200 deposit in order to book and confirm your first microblading appointment. This deposit will be deducted from the total cost of the service. We require a 48-hour notice to reschedule or cancel your appointment. Last minute cancellations or No-Shows result in forfeiting the deposit.

We require a deposit of half the total cost of service for microblading touch-up appointments within 6 to 18 months. This deposit will be deducted from the total cost of the service. We require a 48-hour notice to reschedule or cancel your appointment. Last minute cancellations or No-Shows result in forfeiting the deposit. The deposit requirement details are as follows:

​- within 6 months: $100

- within 12 months: $125

- within 18 months: $150

Cancellations

We require a 48-hour notice before cancelling your appointment to avoid forfeiting your deposit. You will need to contact us to reschedule.

Results

Every client heals differently so results will vary with each individual. Additional sessions, at an additional charge, are available in order to achieve desired results as we do not guarantee successful results, especially on problematic skin. We use premium products and provide quality service but due to different healing per individual and many factors, this can lead to varied results. A vital portion of your appointment will be spent meticulously selecting your brow shape and color until you agree.

Carefully read through our FAQ and Information sections to see if this procedure benefits you. All services are non-refundable. 

Healed results vary with each and every client. Using a pencil or powder may still be needed. We do NOT have control over what occurs during the healing process. Absolutely NO guarantee will be made. Additional sessions, charged accordingly, amy be required to obtain optimal results.

*IMPORTANT*

Our FAQ and Information sections assist you in determining whether you are a good candidate for this procedure and should elect to make a microblading appointment with us. Please read. Upon your arrival, should we determine that you canNOT have the procedure performed on you due to a condition listed in our FAQ and Information sections, your deposit will be non-refundable. If you have consumed caffeine or alcohol before appointment regardless of restrictions explained in our Microblading FAQ and Information section and by Ao, we reserve the right to mandatory reschedule.

We reserve the right to refuse our services.

Prices are subject to change at any time.

T H R E A D I N G  &  H A I R  F A S H I O N

Appointment Reservations

Valid credit/debit card information is required to reserve any service.

No charges will be made before appointment time

"No Shows" will be charged 100% of the reserved service amount​.

To reschedule an appointment, ​please follow link provided in your appointment confirmation notifications.

Cancellations

To cancel an appointment, contact Ao Luxe via call or text within 24 hours of scheduled appointment. Cancellation via email, Facebook/Instagram comments or messages​​​ will not be accepted as appropriate notice.

Without a 24-hour notice of cancellation, card will be charged 100% of the reserved service amount​​​ 

To cancel an appointment scheduled within a 24-hour period, contact Ao Luxe via call or text within 2 hours of appointment time. Cancellation via email, Facebook/Instagram comments or messages​​​ will not be accepted as appropriate notice.

Without a 2-hour notice of cancellation, card will be charged 100% of the reserved service amount​​​ 

Appointment Etiquette

Please arrive at least 5 minutes early for your appointment so we may begin your appointment on time at scheduled time.​

Late arrivals ​​will not extend past allotted scheduled time so services will be adapted to fit within remaining time.

Late arrivals will be charged for services initially scheduled. 

Services are by appointment only. However, walk-ins are welcome​ only upon availability.

For safety purposes, children who accompany you but are not receiving service must remain with you at all times.​​

 

Payments

For parties of 5 or more, a 30% gratuity will be added to all services.​

We accept only credit cards, debit cards, cash and Ao Luxe gift certificates upon payment at completion of service.

Ao Luxe gift certificates

Non-refundable​ and may not be redeemed for cash​.

Gift certificates may not be used in the purchase of other gift cards.

The gift certificate must be presented at the time of service purchase and available balance will be applied to the transaction. Any unused balance will remain on the digital card or will be reflected on physical certificates.

Ao Luxe is not responsible for lost or stolen gift certificates so be sure to hold them in a safe place.​​​

Customer Care

In the unlikely occurrence that our services are met with dissatisfaction, please contact our location via phone within 24 hours of your appointment to provide our team the opportunity to resolve the issue. While refunds are not available, we offer customer care alternatives to make sure client satisfaction is met.

 

Your feedback is important to us and your satisfaction with our services is our top priority. For any concerns, please feel free to contact the Ao Luxe owner.

We reserve the right to refuse service.

Prices are subject to change at any time.